Help

Support

Common questions

My try-on failed. Was I charged?

No. A credit is only spent on a try-on that starts, and a failed generation does not consume one. If a credit went missing anyway, write to us and we will restore it.

The ad did not play.

A credit is granted only when an ad genuinely plays to the point of earning the reward. If no ad was available, nothing was used up — try again in a moment.

I reinstalled and my credits are gone.

Credits are a consumable purchase stored on your device, so they do not survive a reinstall or move to a new device. This is stated in the Terms before purchase. Contact us if something looks wrong and we will sort it out.

Remove a photo held for review

Held items delete themselves after 30 days. To have one removed sooner, write to us from the device in question and tell us roughly when the try-on happened.

Change my advertising choices

Settings inside the app reopens your privacy options. Tracking permission itself is changed in iOS Settings under Privacy & Security → Tracking.

Contact

Email: support@example.com

Replace this address with your real support inbox before the App Store listing goes live — App Review checks that it works.